Spa Etiquette

  • Please plan to arrive a few minutes early to check-in and complete any necessary forms. Arriving late will limit your treatment time.
  • A parent or guardian must accompany guests younger than 16 years of age.
  • To provide everyone with a comfortable serene environment, we ask that our guests arrange for off-premise childcare and silence all cell phones prior to their visit.
  • Gift Certificates are non-refundable.
  • Gratuity is not included in service prices. 15% gratuity will be added to groups of 3 or more.

 

Cancellation Policy

Any cancellation less than 24 hours the day before your appointment will be assessed a $25.00 fee.

A valid credit card is required when reserving services or treatments for parties of 3 or more.  Some services require a 50% deposit.  Any cancellation less than 24 hours the day before your appointment will be charged 50% of the total service price.  Deposits and Gift Certificates will be redeemed.

This is in consideration of our valued employees and clients.  We are grateful for your business and thank you for being a loyal client.

Respectfully,

Your Team at Serenity Day Spa & Salon